Policy and Procedures for Leads and Scope of Appointment

The Centers for Medicare Insurance FMO and Medicaid Services (CMS) requires that the Scope of Appointment (SOA) must be agreed to by the Medicare beneficiary prior to any face-to-face personal/individual marketing appointment for an FMO for Medicare Advantage Plans or Prescription Drug Plan. An SOA is not required for Medicare Supplement Plan presentations. Agents can document the SOA in writing via an SOA form. If the SOA is being documented by recording a phone call in advance of the appointment, the call should be placed by the plan sponsor and not the agent. Medicare insurance agent shall only discuss during that appointment those products that have been agreed upon by the beneficiary during that appointment. If the client requests to discuss a product outside of the original SOA form, the agent must complete a new SOA form and schedule a second appointment no sooner than 48 hours. Agents shall comply with each plan sponsor’s requirements for submission of the SOA form and retain a copy of the form for at least 10 years. An SOA form cannot be used for more than one appointment; each appointment requires a separate completed SOA form.

TMS Extras

When you’re searching for a Medicare Insurance FMO or a general agency, you want to know that you are being supported.  Here are just a few of the things you can expect from TMS.

Discounted E&O

Our group E&O program offers the lowest rates we’ve seen for non-captive agents. Protect your business with this value-added program from TMS.

Contracting Support

Our contracting team is here to support you in getting contracted and appointed with our many carriers.  You will not feel alone.

Medicare Insurance Direct

Your FREE personalized consumer-facing quoting and enrollment URL.

Agent Development

We have an exclusive 10 hour self study Medicare agent training and support program as well as several hours of videos to help you become an expert on Medicare.

On-Going Training

We do regular webinars to keep our  Medicare Insurance Broker Training engaged and to make sure that you are writing as much business as you would like to be.

Quoting and Enrollment Website

We give you access to our online quoting and enrollment tools.  You can quote several companies and enroll clients, all from one website.